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Some More Frequently Asked Questions.
- Frequently Asked Questions
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Cannalytics is a telehealth-based medicinal cannabis clinic offering safe, professional consultations for patients across New Zealand.
Simply choose a time through our online booking page. Your appointment
confirmation and telehealth link will be emailed immediately.
No — anyone in New Zealand can book a consultation without a GP referral.
Our standard telehealth consultation is $___ (you can update pricing later).
Follow-up consults are $___.
Prescriptions typically include multiple repeats where clinically appropriate. You will
be advised during your consultation.
Yes. As with all medicinal cannabis clinics in NZ, follow-up consultations every 3
months are required to ensure clinical safety and appropriate ongoing prescribing.
Yes — you can transfer your care to Cannalytics at any time.
Just book a telehealth consultation and provide your previous prescription or clinical
notes.
Cannalytics supports patients managing chronic pain, anxiety, sleep issues,
neurological conditions, inflammation, and general wellness concerns.
Your clinician will discuss product options with you, including oils, flower, and other
regulated forms that meet the New Zealand Medicinal Cannabis Agency’s standards.
Consultation Bookings
Cancellations made 24 hours or more before your appointment are eligible
for a full refund.
Cancellations made within 24 hours of your appointment, or missed
appointments (“no shows”), are non-refundable, as your clinician’s time has
been allocated exclusively for you.
If you experience a technical issue that prevents your telehealth consultation from
taking place, please contact us. We will reschedule your appointment at no added
cost.
Consultation fees cover the clinician’s time and professional assessment.
A refund cannot be issued if:
You are deemed not clinically suitable for medicinal cannabis, or
You choose not to proceed after the consultation
Cannalytics does not dispense products directly. Pharmacies may have their own
refund or replacement policies.
For all refund enquiries, please email us at:
�� [email protected]
Terms & Conditions
By booking a consultation with Cannalytics, you agree to the following terms:
1. Consultation & Clinical Assessment
All consultations are conducted by registered medical professionals.
Prescribing decisions are made solely at the clinician’s discretion based on
clinical suitability and New Zealand regulations.
A consultation fee applies regardless of prescription outcome.
2. Use of Telehealth
Patients are responsible for ensuring they have a stable internet connection
and a private space for their consultation.
Cannalytics is not responsible for delays due to user-side technical issues.
3. Payment
All consultation fees must be paid at the time of booking.
Payments are processed via approved payment gateways integrated into our
booking system.
4. Follow-Up Care
Patients receiving medicinal cannabis prescriptions agree to attend follow-up
consultations every 3 months or as recommended by their clinician.
5. Patient Responsibility
Patients agree to:
Provide accurate medical information
Follow prescribed treatment safely
Use medicinal cannabis only as directed
Not share prescribed products with others
6. Privacy
Cannalytics follows all obligations under the Health Information Privacy
Code 2020.
Patient information will never be shared without consent, except where legally
required.
7. Website & Booking Use
Cannalytics reserves the right to update pricing, consultation availability, and
policies at any time.
Using our services indicates acceptance of these terms.
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